Atendize vs Kommo
Both bring together WhatsApp and sales. The difference: Kommo is a powerful global CRM, billed per user and with a minimum plan; Atendize is a simple suite for small service businesses — with AI starting on Basic + AI and scheduling, payments and the AI that books appointments on Professional, billed per account and with no lock-in.
Atendize and Kommo, side by side
| Criteria | Atendize | Kommo |
|---|---|---|
| Main focus | Suite for small service businesses | Global sales CRM |
| Pricing | From US$39/month (per account) | Per user |
| Lock-in / minimum | No lock-in | Usually requires a minimum plan |
| Multiple agents, 1 number | ✓ | ✓ |
| Sales funnel (CRM) | Yes (mini-CRM) | Yes (more complete CRM) |
| Scheduling — customers book on their own | Native | Not its focus |
| Payments right in the conversation | Native | Not its focus |
| AI that answers, books and charges | ✓ | Bots / automation |
| Tickets / helpdesk with SLA | Native | Not its focus |
| Dashboard in English | ✓ | Global, also in English |
| Personal onboarding (“I'll set it up for you”) | Yes, with the founder | Self-service / partners |
Informational comparison, based on public information and each product's positioning. Kommo's features, prices and terms may change and vary by plan and country — confirm the current details on its official website.
Which one to choose?
✅ Atendize is better if you…
- Are a small service business and want per-account pricing, with no long lock-in.
- Want scheduling, payments and AI included, not just a CRM.
- Prefer to have someone set it up for you and a dashboard in English.
- Want to pay per account, not per user.
Kommo may make more sense if you…
- Need a very complete sales CRM, with advanced sales pipelines and automations.
- Run a global sales operation and are fine with per-user pricing.
- The CRM is the heart of the business, more than service-based customer care.
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Start my free trial →Frequently asked questions
Atendize or Kommo: which is cheaper?
Atendize charges per account — starting at US$39/month, with an AI that answers on Basic + AI (US$79/month) and scheduling, payments and the AI that books appointments on Professional (US$99/month); Kommo charges per user. For small service teams, Atendize usually turns out simpler and cheaper. Always confirm current prices.
Does Atendize have a CRM like Kommo?
It has a sales funnel (mini-CRM) built into customer service. For complex sales, Kommo's CRM is more complete; for small service businesses, Atendize's sales funnel is usually enough — and it comes with scheduling, payments and AI.
Do I have to change my number?
No. Atendize uses the number your business already gives its customers.
Is there a lock-in contract?
No. The trial is free for 14 days and you can cancel anytime.