Every repair becomes a ticket — nothing gets lost.
The customer opens the ticket via WhatsApp and you follow it from quote to delivery, with a stage, an owner and an SLA. No more “let me ask the technician,” and no more customers asking “is it ready yet?” all day.
Repairs that turn into a game of telephone?
Without tracking, the ticket gets lost among the conversations, the technician forgets and the customer keeps calling to ask.
Lost request
The customer wrote in, nobody opened the ticket and the device sat idle on the counter.
No status
“Is it ready yet?” all day long — and nobody knows what stage each repair is at.
No deadline (SLA)
Old tickets fall behind and miss their deadline without anyone noticing.
Every conversation becomes a tracked ticket.
From first contact to delivery — all inside WhatsApp.
The customer opens the ticket
Through the WhatsApp they already use.
It becomes a ticket
With a stage, an owner and an SLA.
The technician updates the stage
Diagnosis → Quote → Repair → Ready.
The customer gets notified
An automatic message at every change.
All in one place
Tickets (helpdesk)
Every conversation is a ticket with a stage and an owner — several per customer, all tracked.
SLA and priorities
Set the deadline for each ticket and get an alert before it's missed.
Status on WhatsApp
At every stage change, the customer gets a notice — fewer “is it ready yet?” messages.
Get your tickets in order and earn your customers' trust.
Free trial for 14 days. I'll set up your stages, SLAs and team for you.
AI from US$79/month · scheduling and AI that books appointments on Professional (US$99/month) · cancel anytime ·compare plans
Start my free trial →Frequently asked questions
Do I have to change my number?
No. Atendize uses the WhatsApp number your customers already have — you connect it once, just like WhatsApp Web.
Do I need another ticketing system?
No. Ticket tracking is built into Atendize itself, on WhatsApp — customer service and tickets in one place, without paying for a separate helpdesk.
Is it hard to set up?
You don't have to do it alone: during the free trial I set everything up for you (bot, services and team).
Can one customer have several open tickets?
Yes. Each repair or request is a separate ticket, with its own stage and SLA — even if they're from the same customer.