The WhatsApp customer service hub that also books and sells for you.

No. You keep using the same number your business already gives its customers. Connecting takes less than a minute: you scan a QR code with that number's phone, just like WhatsApp Web — or, if you only have the phone, you type a code shown on the dashboard into WhatsApp.

Yes. The system can be used with your company's WhatsApp Business number, keeping customer service centralized for the whole team.

Yes. The dashboard is web-based and opens in your browser, on both desktop and mobile.

It depends on your plan. You can start with a few agents and grow into a larger operation as demand increases.

Yes. Conversations are centralized in the dashboard, with access based on the permissions and departments you set up.

With the unofficial method, cold outreach carries a high risk of getting banned. That's why we offer the Official Meta API: there, Meta regulates by quality (approved templates + opt-in) instead of suddenly taking down your number. Done right, you send at scale safely — with predictable costs instead of losing your number in the middle of a campaign.

The regular (unofficial) method is great and free for day-to-day support, but it risks getting banned on cold outreach. The Official API uses a verified number and an official business account — ideal for campaigns and bulk sending. You don't have to choose: use the regular one for support and the official one for sending, in the same dashboard.

Meta charges per delivered message — the rate varies by category and destination country . Messages for service (replying to someone who wrote to you, within 24 h) are free, which brings the real average cost down quite a bit. You only pay for what gets delivered, and you pay Meta directly — with no markup from us on messages.

Yes — the Official API requires a verified business account (with a registered company) and Meta's approval of your display name. The good news: we handle all that paperwork for you — verification, number registration and template setup. You just focus on selling.

You pay Meta directly, with your card on your business account — with no markup from us on messages. Atendize only charges for the plan and a one-time setup fee (verification, number registration and templates). That keeps costs transparent: you see exactly what Meta charges. Available on the Professional and Enterprise.

No. You create, submit for approval and track the status of your templates right in the dashboard — without having to log into Meta's WhatsApp Manager. And the system already checks Meta's rules (category, variables, format) before submitting, so it's faster and with fewer rejections. The owner and supervisors can create them; agents can't.

Yes. You get your own booking page (a link) where customers pick the service, staff member, day and time from the slots that are actually free on your calendar — 24/7, without anyone having to answer. They can also book right inside the WhatsApp conversation. Everything goes straight to your calendar, with automatic reminders and confirmations.

There are two levels. The copilot helps the agent — it suggests replies, polishes the text and summarizes the conversation — and never sends on its own (you review first). Then there's the AI agent (optional, starting with the Basic + AI): if you turn it on, it replies on its own on WhatsApp — on Basic + AI it answers questions about prices, hours and more, and hands off to your team anyone who wants to book; from Professional up it also books appointments —, with training mode to try it out first and a pause button at any time. AI comes included in the plan — 250 AI conversations per month on Basic + AI, 400 on Professional and 1.500 on Enterprise — a conversation is a customer's complete conversation (unlimited messages), and you see usage in real time in the dashboard.

Yes. There's automatic win-back for customers who stopped coming, birthday messages and invitations to review you on Google — loyalty that runs on its own, without you having to remember.

Yes. A board-style funnel (Kanban) where each conversation is a card you drag between stages, with a value per deal and conversion reports — a mini-CRM built right into your customer service.

Yes. Besides the sales funnel, you organize the support with tickets: each conversation becomes a ticket with its own stage, owner and SLA , and the same customer can have several open tickets. Everything is tracked on a board until it's resolved — a helpdesk inside WhatsApp, without paying for a separate ticketing system.

Yes. Higher-tier plans include an API, Webhooks (for Zapier, Make, n8n) and Google Calendar sync — so you can integrate customer service with the rest of your operation.

Yes. The history stays available for reference, follow-up, auditing and continuity of the customer relationship.

No. The history stays with the company. You can remove that person without affecting past conversations.

The system is built to keep you in control of your operation. The account owner can set permissions and preserve the history.

Access is per individual user, organized by users, departments and permissions. That keeps your whole operation from depending on a single shared phone. And if you need to comply with data protection regulations, there's a configurable retention policy: old history from closed conversations can be deleted automatically within the timeframe your privacy policy requires (from 90 days to 5 years) — or kept forever, which is the default.

Yes. You can split conversations by department and route them to the right team.

Yes, and it goes far beyond canned responses. It has a visual flow builder (drag and drop) to build complete automations — trigger, message, question, condition, files and actions — that handle, qualify and sell on their own on WhatsApp, Instagram and Telegram, with no code. There are industry templates (store, clinic, delivery, beauty salon, repair shop, real estate agency) to get started in minutes. It also includes an FAQ bot and an AI agent.

Yes. A conversation can be transferred to another user or department, keeping the full conversation history.

Yes. The system helps you track pending conversations, response times, delays and team productivity.

Yes. Auto-close closes conversations where the team has already replied and the customer hasn't written back within the time you set (from 1 to 72 hours). Conversations still waiting for a reply from the team are never closed. This clears the queue and keeps your response-time metrics realistic — and, if ratings are turned on, the rating request is sent to the customer when the conversation closes.

Yes. Conversations can be classified by status, urgency, source, sales interest or support stage.

Yes. You can track conversation volume, average response time, performance per agent, departments and support KPIs.

Yes. When a conversation is closed, the customer can receive a simple rating request so you can measure satisfaction with your service.

Depending on the plan, voice messages can be converted to text to speed up reading and follow-up.

Yes. The Knowledge Base is a searchable handbook your team checks while handling conversations — procedures, prices, policies and “how to reply in each situation” — so everyone answers with the same quality, no matter who's online.

Yes. Wallboard / TV Mode is a full-screen operations dashboard to hang on the wall: waiting queue, ongoing conversations, SLA and daily goals, updated live so the whole team can follow along.

Yes. The internal chat has shared tasks (a team to-do list), and the reports include a heat map showing peak hours — when the most conversations come in — so you can plan your team's shifts.

No. You can cancel according to the terms of your plan.

Yes. You can start a trial to evaluate the platform with your team, your departments and your current number.

Yes. We can walk you through the initial setup to get your number, users, departments and basic messages up and running.

In many cases the initial setup is ready the same day, depending on the number of users, departments and automations you want.

The connection is the same as WhatsApp Web, via QR code or a code typed on your phone — you use your own number, with your real day-to-day conversations. With normal use, bans are rare. Still, we'd rather be upfront: as with any customer service tool, it's best to follow good practices — talk to people who already know your business, don't send bulk messages to cold contacts, and respect anyone who asks not to receive messages. Your history is always saved in the system, so you never lose your conversations. And for operations that need maximum stability, ask us about the official WhatsApp API.

No. Team support is the foundation — but here you also get online booking (customers book on their own), your payment link right in the conversation, an artificial intelligence copilot, automatic customer reactivation and a sales funnel. It's a platform to book, sell and build loyalty, not just a shared inbox.

Yes — WhatsApp (unofficial and Official API), Instagram, Facebook Messenger, Telegram, your website chat and email in the same inbox, with the same agents, departments, funnel and automations. On Instagram and Facebook, besides DMs, the system automatically replies to comments with a private message — whoever comments on your post goes straight into your inbox as a sales conversation. And connecting is easy: just log in with your Instagram professional account right in the dashboard and you're done — no technical setup. You can also post WhatsApp Status updates from the dashboard, as an extra channel for offers.

Because WhatsApp Web only covers basic access. A multi-agent hub gives you team management, departments, reports, centralized history, tags, SLA and control over your operation.

If more than one person talks to customers, if messages get lost, if you don't know who replied to each customer, or if you need to measure productivity, your business probably already needs a customer service hub.

It organizes your WhatsApp customer service. In many cases it complements your CRM, keeping conversations, history and team organized before, during and after the sale.

No. It's also used for support, admin, collections, after-sales, bookings, customer service and any operation that relies on WhatsApp.

Automatic payments are currently integrated with Brazilian payment methods. Outside Brazil you can send your own payment link from the same chat and record the confirmation in the conversation. If you'd like an integration with a local payment provider, let us know — it helps us prioritize it.

With an international card, in US dollars. The plans are shown in dollars and that is the price.

English: when you create your account from this page, the panel is set up in English for your whole team (a few newly released screens may still show some Portuguese while we finish the translation). The messages your customers receive — quick replies, automatic replies, flows — are written by you, in your language.