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Terms of Use

Last updated: September 11, 2026

This is an English translation of the original Portuguese document, published so you can read it in your language. If the two versions differ, the Portuguese version prevails: Terms · Privacy.

These Terms govern the use of the platform and website of Atendize, the trade name of the company registered in Brazil's national business registry (CNPJ) no. 68.441.582/0001-85. By creating an account or using the service, you accept these terms. If you accept them on behalf of a company, you represent that you have the authority to do so.

1. The service

Atendize provides a platform for customer service, internal communication, ticketing and messaging via WhatsApp and other channels, offered on a subscription basis (SaaS). Features and limits may vary depending on the plan you subscribe to.

2. Account and access

  • You are responsible for keeping your credentials confidential and for all activity carried out under your account.
  • Registration information must be accurate and kept up to date.
  • You are responsible for the users (agents/supervisors) you add to your account.

3. Acceptable use and compliance with WhatsApp policies

You agree not to use the platform to:

  • Send spam, unsolicited bulk messages, or misleading, fraudulent or unlawful content.
  • Violate the WhatsApp Business Policies, Meta's policies or any applicable law.
  • Send messages to people who have not consented to receive them (opt-in), or after an unsubscribe request (opt-out).
  • Collect, process or share third-party data without a legal basis.

Non-compliance may result in immediate suspension of the account and in the number being banned by Meta/WhatsApp, without prejudice to other measures. You are solely responsible for the content sent and for the recipients' consent.

4. Plans, payment and renewal

  • The subscription is billed according to the chosen plan, on a recurring basis, until it is canceled.
  • Non-payment may lead to suspension or termination of access.
  • Any Meta/WhatsApp messaging fees, where applicable, follow Meta's rate card and may be passed on.

5. Availability

We strive to keep the service available and stable, but it is provided “as is”. Interruptions may occur due to maintenance, third-party failures (including Meta/WhatsApp and cloud providers) or events beyond our control.

6. Intellectual property

The platform, brand, software and website content belong to Atendize. The data and content you enter remain yours; you grant us a limited license to process them solely for the purpose of providing the service.

7. Virtual assistant and supervision

  • When you turn on the virtual assistant (AI), it replies to your customers on behalf of your business, based on the information and rules you set up (services, prices, hours and policies).
  • To ensure service quality, the Atendize team may access conversations handled by the assistant for: (a) technical support; (b) quality control and fine-tuning of the assistant's rules and instructions; (c) stepping in when the assistant fails — for example, replying, correcting information, booking or adjusting an appointment, or pausing the assistant —, always on behalf of your business and according to the rules you defined.
  • Access is restricted to team members who need it and is subject to a duty of confidentiality. Conversations are not used to train third-party artificial intelligence models or for advertising, and they are not sold.
  • You may request at any time that the team not supervise or step into your conversations by writing to contato@atendize.com. In that case, support for the assistant is limited to what is possible without access to the content.
  • It is your responsibility to inform your customers that service may be provided by a virtual assistant with human supervision. We can suggest wording for your greeting.

8. Limitation of liability

To the maximum extent permitted by law, Atendize is not liable for indirect damages, lost profits, data loss or harm resulting from misuse, bans imposed by Meta/WhatsApp, or third-party unavailability. Total liability is limited to the amount paid in the 12 months preceding the event.

9. Termination

You may cancel at any time. We may suspend or close accounts that violate these Terms or Meta/WhatsApp policies. After closure, data is handled in accordance with the Privacy Policy.

10. Changes

We may update these Terms. The current version will always be on this page, with the date at the top. Continued use after changes means you accept them.

11. Governing law and jurisdiction

These Terms are governed by the laws of Brazil. The courts of the customer's place of domicile are chosen to settle disputes, unless otherwise provided by law.

12. Contact

Questions about these Terms: contato@atendize.com.